Customer and quality

Support measures

Support for the repatriation of holidaymakers

We helped the Federal Government bring holidaymakers back to Germany. Airline boarding passes were accepted as a train ticket for onward travel to passengers’ actual destination in Germany.

Relieving the burden on train operating companies

DB Netz AG waived all flat-­­rate line cancellation fees from March 17 to May 10, 2020. Also fees from DB Station&Service AG for missing station stops were not charged during this period. This measure was coordinated with the BNetzA.

Transport of medical supplies

  • DB Cargo and DB Schenker quickly came to the aid of the retail sector by transporting tens of thousands of additional tons of food and everyday products to replenish supermarket shelves. As part of this effort, the “Pasta Express” was set up to bring pasta to Germany via road and rail.
  • DB Schenker responded to a shortage of capacity for air freight. With a daily China shuttle (reconfigured passenger jets), medical equipment such as masks, goggles and protective clothing was imported into Europe at short notice. The trans-­­Eurasian land bridge operated jointly with DB Cargo was used to provide extra shipping capacity. By intelligently linking freight trains, aircraft, ships and trucks, we were able to help healthcare systems in regions particularly affected by the Covid-19 pandemic by transporting much-­­needed supplies to them.

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