Product quality and digitalization

Customery safety

More cameras on trains and in stations

As part of the video technology expansion program agreed with the Federal Government, about 750 cameras were newly installed, or installed as replacements for older technology, at 11 stations in the first half of 2021. Live images from the system are available to DB control centers and the Federal police. The Federal police have exclusive access to the footage saved. DB Group operates a total of more than 40,000 video cameras on trains and in stations.

Technical Safety Working Group

In the first half of 2021, DB Group and the Federal police carried out more assignments commissioned by the Technical Safety Working Group. In 2019 and 2020, the Technical Safety Working Group worked with the German Federal Ministry of the Interior (Bundesministerium des Innern, für Bau und Heimat; BMI), the German Federal Ministry of Transport and Digital Infrastructure (Bundesministerium für Verkehr und digitale Infrastruktur; BMVI),DB Group, and the Federal police to develop structural, personnel and organizational measures, and explored their feasibility with expert support. The goal of this was to further increase the safety of rail transport and its facilities. Now that the concept has been reviewed, selected aspects are due to be tested in practice. At the same time, DB Group launched a campaign on different social media channels to highlight the dangers posed by railway facilities.

Increased presence and situation-specific deployment

The security concept also provides for a continuous increase in the presence of our own safety personnel. The two-person and on-call teams formed from about 4,200 DB security personnel members are now being supplemented in all regions of DB Security by Mobile Support Groups (Mobile Unterstützungsgruppen; MUG) with eight rapid response personnel and a team leader. The MUG primarily support colleagues on patrol in the event they encounter violent people or in situations where they expect there to be many potential troublemakers. What is central to their particular credentials is providing effective support to the police force. In addition to meeting requirements stipulated in transport contracts, this also meets safety requirements on trains and in stations

Prevention work restructured

In the first half of 2021, DB Group completed efforts to restructure its prevention work and set up six prevention teams across Germany. The prevention teams raise awareness about how to behave properly at railway facilities, explain the dangers of rail operations, and work together with the Federal police to prevent crime. The prevention teams are deployed at stations, railway crossings and freight yards if, for example, unauthorized track crossings increase. Specially equipped prevention vehicles contain informative materials and technology for giving presentations, and they can always be deployed wherever necessary. The prevention teams attend schools and youth organizations and organize information events for children and teenagers on the rail sector.

More information on the topic safety.

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