2018 Integrated Interim Report – Departure into a new era!

Events in the first half of 2018

Awarded transport contracts

Transport contracts awarded (bus)
first half of 2018


(million bus km)

p. a.

total 1)


City Traffic

06/2019 06/2027




E32 Ekerö

06/2019 06/2029



The Netherlands

Zuid Holland Noord 2)

12/2020 – 12/2022



Great Britain

(eight separate lines)

5 years each



Czech Republic

Bilovecko (Morav­skolezsky
Region – North Moravia)

12/2018 – 12/2028




City of Warsaw I

12/2018 – 12/2026




Teplice City (Ustecky Region –
Northern Bohemia)

07/2018 – 12/2023



Total 1)



1) Differences due to rounding are possible.
2) Extension of the existing contract.

  • DB Arriva has submitted bids for two new bus contracts in Warsaw worth a combined value of 110 million. The first bid has been won and if successful on the second bid DB Arriva would become one of the largest private operators in Poland with 668 buses with services start­­ing later in 2018. Passengers would benefit from im­­provements including air-conditioning and live jour­­ney information.
  • Arriva Sweden has won an eight-year contract to operate bus services in the Swedish city of Helsingborg, in­clud­­ing the citys new electric Bus Rapid Transit (BRT) system, branded the Helsingborg Express Line. As part of the 185 million contract, which begins in June 2019, DB Arriva will introduce 76 buses to the city network with a further six held in reserve. Thirteen of these buses will also form part of the new electric BRT system, and by 2023 a further 13 electric buses will be added to the fleet. DB Arriva will also provide the latest ticketing systems and integrated timetables.
  • The public transport authority in Stockholm has renewed its contract with Arriva Sweden to run buses in Ekerö for a further ten years from June 2019.

Timetable changes at Arriva Rail North

In May 2018, new timetables were introduced across train services in Great Britain. The twice-yearly adjustments to timetables enable changes to increase capacity and to accommodate seasonal variations. The May 2018 changes were the most ambitious planned for decades, but unfortunately the introduction of the changes at some operators, including Arriva Rail North, did not happen smoothly, with an unacceptable level of disruption and short notice cancellations in the days that followed. These issues arose on Arriva Rail North due to the condensed timeline for planning with changes having to be planned as a result to delays from Network Rail, the infrastructure provider, failing to complete infrastructure work on time. Arriva Rail North undertook swift action to introduce an interim timetable, by reducing the number of services by 6% while still running more services than before in May and stabilizing the service. This action enabled Arriva Rail North to provide greater certainty to customers, whilst allowing Arriva Rail North to work with its client, Rail North Partnership, to reintroduce the full timetable on a phased basis.

Industrial relations at Arriva Rail North

Arriva Rail North has continued to face a challenging in­­dustrial relations situation. These issues arise from plans to introduce driver-controlled-operation (DCO) on the Northern Rail network, a part of a wider modernization pro­­­gram that will transform train services in the north of England. Despite assurances from Arriva Rail North about pay and conditions, the RMT trade union has opposed the introduction of DCO nationwide and has demanded guarantees that Arriva Rail North will always have a safety critical second person on all trains in all circumstances. This has led to a series of strikes since the beginning of 2017, with further strikes at other operators. Introducing DCO is part of Arriva’s contract agreement with Great Britains Department for Transport. Planned industrial action for July 2018 was suspended in anticipation that some progress can be made in the discussions.

Other events

  • Liverpool is to become the first British city to run the Arriva UK Bus Demand-Responsive Transport (DRT) solution (ArrivaClick), after a successful pilot in Kent. Arriva is working to introduce the new cashless service later in the summer, initially with six vehicles but with a view to running 25 vehicles by summer 2019.
  • As part of our DestinationGreen strategy, Arriva has become the first major transport operator in Great Britain to switch supply of electricity to 100% renewable energy sources. Nearly all British bus and rail sites (stations, depots and offices) will be powered by 100% renewable electricity under a three-year electricity supply contract with SSE Business Energy.
  • Arriva Denmark has expanded the DriveNow on-demand car fleet by 50%, with 200 new city cars in Copenhagen. The service has grown consistently, with a spike in revenues following the announcement, and customer data shows the need for improved choice of car than had been available previously.