Launch of three immediate action programs

The “Agenda for Satisfied Rail Customers” has a clear goal: to bring about positive change within DB Group. In the long term, DB Group is laying the foundations for improved punctuality by modernizing its infrastructure. But even in the short term, we want to bring about immediate, tangible improvements for our customers with our “restart.” With this in mind, DB Group has launched three immediate action programs through which we aim to quickly improve customer satisfaction. To this end, DB Group plans additional spending of about € 150 million in 2026. The goal is to improve security and cleanliness at stations, increase comfort on long-distance trains and better customer communication.